Returns and refunds

All Sales Are Final

Due to the nature of our skincare and body care products, all sales are final for health and safety reasons. We do not accept returns, exchanges, or issue refunds once an order has been placed.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at [your email address] with your order number and clear photos of the product and packaging. We will gladly replace or correct the issue.

Lost or Delayed Packages

Once your order has been shipped, The Joy Experience LLC is not responsible for delays, loss, or damage caused by the postal carrier. Please contact the shipping carrier directly for tracking assistance.

Cancellations

Orders can only be canceled within 24 hours of purchase if they have not been processed or shipped. After that, cancellations are not guaranteed.

If you have any questions about your order, please reach out to us at thejoyexperiencellc.com or message us on Instagram @thejoyexperiencellc.